Privacy Policy

At Explores India ("we," "our," or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, store, and safeguard your personal information when you visit our website, contact us, make travel inquiries, or use our services.


By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.


1. WHO WE ARE

Explores India is a Destination Management Company (DMC) and inbound travel specialist providing customized travel experiences across India, Nepal, Bhutan, and Sri Lanka.

This Privacy Policy applies to all information collected through:

  • Our website
  • Contact forms
  • Email communications
  • Telephone conversations
  • Social media platforms
  • Travel bookings and reservations
  • Marketing activities
  • Marketing activities
  • Business partnerships

2. INFORMATION WE COLLECT

We may collect the following categories of information:

Personal Information
  • Full name
  • Nationality
  • Date of birth
  • Gender (where required for travel arrangements)
  • Postal address
  • Email address
  • Telephone number
  • Emergency contact details
Travel Information
  • Travel preferences
  • Arrival and departure details
  • Accommodation preferences
  • Dietary requirements
  • Special assistance requests
  • Travel history relevant to itinerary planning
Identification Information

Where required for travel arrangements, we may collect:

  • Passport information
  • Visa details
  • Government-issued identification details
  • Permit-related information
Payment Information
  • Billing information
  • Transaction details

For security reasons, payment card information is generally processed through secure third-party payment providers and is not stored by Explores India.

Technical Information

When you use our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage information
  • Cookies and tracking data

3. HOW WE COLLECT INFORMATION

Information may be collected when you:

  • Visit our website
  • Submit an inquiry
  • Request a quotation
  • Book travel services
  • Subscribe to newsletters
  • Contact us via email or telephone
  • Engage with us on social media
  • Participate in promotions or surveys

4. HOW WE USE YOUR INFORMATION

We use personal information to:

Provide Travel Services
  • Design personalized itineraries
  • Confirm bookings
  • Arrange accommodations
  • Coordinate transportation
  • Process reservations
  • Manage travel operations
Customer Support
  • Respond to inquiries
  • Provide travel assistance
  • Communicate booking updates
  • Resolve service-related issues
Business Operations
  • Process payments
  • Maintain records
  • Improve services
  • Conduct internal administration
Marketing & Communications

Where permitted by law, we may use your information to:

  • Send newsletters
  • Share travel inspiration
  • Promote special offers
  • Inform you about new destinations and experiences

You may unsubscribe from marketing communications at any time.


5. LEGAL BASIS FOR PROCESSING

Where applicable, we process personal information based on:

  • Your consent
  • Performance of a travel contract
  • Legal obligations
  • Legitimate business interests
  • Protection of vital interests where necessary

6. INFORMATION SHARING

We respect your privacy and do not sell, rent, or trade personal information.

We may share information only when necessary to provide travel services.

This may include:

  • Hotels and accommodations
  • Airlines
  • Transportation providers
  • Rail operators
  • Local tour guides
  • Activity providers
  • Visa assistance providers
  • Insurance companies
  • Government authorities
  • Immigration authorities
  • Regulatory agencies

Information shared is limited to what is reasonably necessary for service delivery.


7. INTERNATIONAL DATA TRANSFERS

As a travel company operating across multiple countries, your information may be transferred internationally to suppliers and service providers located in:

  • India
  • Nepal
  • Bhutan
  • Sri Lanka
  • Other countries involved in your travel arrangements

We take reasonable steps to ensure that appropriate safeguards are maintained when transferring personal information.


8. DATA SECURITY

We implement reasonable technical and organizational measures to protect personal information from:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

Despite our efforts, no internet transmission or electronic storage method can be guaranteed to be completely secure.


9. DATA RETENTION

We retain personal information only for as long as necessary to:

  • Provide travel services
  • Fulfill contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Maintain business records

When information is no longer required, it will be securely deleted or anonymized.


10. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to:

  • Improve user experience
  • Analyze website performance
  • Remember preferences
  • Support marketing activities

Please refer to our Cookie Policy for additional details.


11. YOUR PRIVACY RIGHTS

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of personal information
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability

Requests may be submitted using the contact details provided below.


12. MARKETING COMMUNICATIONS

You may choose to receive travel updates, newsletters, and promotional communications.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting us directly

Opting out of marketing communications will not affect operational or booking-related communications.


13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for:

  • Content
  • Security
  • Privacy practices
  • Data collection activities of external websites.

Users should review the privacy policies of any third-party websites they visit.


14. CHILDREN'S PRIVACY

Our services are generally intended for adults.

We do not knowingly collect personal information from children without the involvement or consent of a parent or legal guardian.

Where family travel arrangements are involved, information relating to minors will be processed solely for travel-related purposes.


15. CHANGES TO THIS PRIVACY POLICY

Explores India reserves the right to update or modify this Privacy Policy from time to time.

Any revisions will be published on this page together with the updated effective date.

We encourage users to review this policy periodically.


CONTACT US

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:
Explores India

Email: info@exploresindia.com

Phone: +91 11 4132 5308

Website: www.exploresindia.com

Address: Dwarka, Delhi India


By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.


Explores India

Explore the Unexplored. Experience the Extraordinary